#Delivery status exception how to
#Delivery status exception free

Further unless you rely on a third party partner, you will need to invest in technology solutions that can provide real-time tracking and analytics. To get access to shipment data, most businesses need to work with transportation carriers and logistics partners. However, accessing this data can be a challenge for businesses that do not have the right systems in place. Every Shipment is a Gold Mine of Data But Where Do You Get the Data From?Įvery shipment contains valuable data that can be used to improve delivery performance and customer experience.

#Delivery status exception how to

Lastly and more importantly, find out how to use on time delivery data to identify the root causes of delivery failure. Also, this article details how to use data analytics to correctly measure on time delivery. To answer these questions, click here for details on the 9 most common mistakes with measuring on time delivery performance. Further, do you really know what your on time delivery rate is and is it good or not? Worse, do you know if your on time delivery rate is accurate? All eCommerce operations need to ask themselves are they as good or better than Amazon with on-time delivery. Measuring eCommerce On Time Delivery: Instructive Advice To Best Avoid Pointless Mistakes. Thus if you want to be an eCommerce company that really delights customers, you need to be obsessed with eliminating delivery exceptions. It is safe to assume that this is Amazon’s internal standard as well. This is because the standard for the SFP program is 99% on-time order fulfillment and 97% on-time delivery. To do this Amazon monitors these merchants closely.

#Delivery status exception free

With this designation they have to meet certain service levels, most notably free 2-day delivery.

Here Amazon merchants enroll in the SFP program so that they can have the Amazon Prime designation. Indeed, the main reason that Amazon became the leader in eCommerce was because they focus on eliminating delivery exceptions and achieving high on-time delivery performance.Īs evidence of Amazon’s obsession with on-time delivery, let’s look at their Seller Fulfilled Prime (SFP) program. The question you need to ask yourself is why did Amazon become everyone’s favorite eCommerce retailer. To bring home to you the horrific impact of delivery exceptions, let’s look at Amazon. However, it is delivery exception that causes late shipments and result in disappointed customers. Now many of these may not actually result in a delivery being late. As a rule of thumb, 10 percent of shipments have some type of delivery exception. This can result in negative reviews, decreased customer loyalty, and lost revenue. When a shipment is delayed or lost, it can lead to frustration and dissatisfaction among your customers.

Delivery exceptions have a significant impact on customer experience.